The One Team Fund is here to help teammates get through difficult situations that may happen from time to time. If you need help, we want to ensure that you have the information you need to effectively navigate the application process. Before starting your application, please review the information below to learn about eligible teammates, eligible events, and eligible covered expenses for the program and a few FAQs that will help you apply.
Program Eligibility & FAQs
If you are in a difficult situation and need assistance, the first step is to determine if you qualify for assistance from the Truist One Team Fund. Some questions to ask include:
1) Am I an eligible U.S. teammate?
2) Do I have an eligible event?
3) Are my expenses eligible?
Please review the US income criteria here. Proof of need may be required (unpaid bills, estimates and or bids).
Who is eligible to apply?
Eligible employees include Truist teammates, and teammates of Truist’s wholly owned subsidiaries, who currently are full-time, part-time, or on an approved leave.
If you are a spouse/partner or dependent of a Truist teammate who has recently passed, you may apply for assistance from the One Team Fund. Please register and apply as yourself and request assistance under death/funeral.
What are the eligible events?
- Government declared emergencies
- Disaster resulting from an accident on common carrier
- Terrorist or military action
- Events determined by the US Secretary of Treasury to be of catastrophic nature
- Infectious Disease (COVID)
- Acts of nature (non-catastrophic in nature)
- House fire
- Death of spouse/partner (also available for spouse/partner in the event of a teammate death)
- Death of a dependent, or parent (if the teammate is financially responsible)
- Unscheduled and temporary loss of spouse/partner job/income
- Unscheduled and temporary loss of child support and alimony
Examples of Events that are NOT Eligible:
- Personal financial hardship not tied to a qualified event
- Reduction of government unemployment benefits
- Spouse/partner leaves job voluntarily or is at fault for loss of job
- Accident or event where police report shows the teammate was at fault
What are the eligible expenses?
- Travel related evacuation expenses (i.e. mileage)
- Items allowing a person to safely remain in their home during a disaster (i.e. generator, air purifier)
Note: For short-term evacuation expenses related to a catastrophic disaster, a teammate must submit the request for assistance within 45 days of the event’s occurrence.
- Housing (repairs, mortgage/rent, relocation assistance)
- Contents (furniture, essential appliances, clothing and other contents)
- Basic essential utilities
- Lost food (e.g., due to power outages or flooding)
- Transportation (payments, repairs, replacement)
- Daycare/Childcare (licensed or certified providers)
What are ineligible expenses?
The following are examples of expenses that DO NOT qualify for assistance:
- Lost compensation due to self-scheduled reduced hours or missed time from work (not related to an event)
- Legal fees, garnishments or court costs
- Expenses associated with divorce or custody cases
- Credit card or personal loan debt
- Elective medical procedures, expenses or denied health insurance claims
- Insurance premiums or items covered by insurance policies
- Routine automobile/home repair/wear and tear or those due to deferred maintenance
How to Apply
Are there timelines for submitting an application?
The event and expenses must have occurred after your hire date and within 12 months of the eligible event's occurrence. For short-term evacuation expenses related to a catastrophic disaster, you must submit the request for assistance within 45 days of the event’s occurrence.
What do I need to submit with the application?
Supporting documents are necessary for evaluating and determining the eligibility of the grant request. Depending on the specific hardship, event, or need, here are some examples of items that may be required to submit the application:
- Most recent pay stub and pay stubs that reflect income prior to event for the employee and any household members
- Police or fire reports
- Death certificate
- Court documents
- Hotel/Lodging receipts, food receipts, and proof of other evacuation related expenses
- Insurance claims forms
- Repair estimates on company letterhead
- Invoice from funeral home
How often can I apply?
You are eligible for one grant per event every 12 months. The 12-month maximum is $2,000 (unless it’s an event related to a death) but there is no lifetime maximum.
How to submit an application?
1. Click the apply button below - Create an online account or log in (if you have already created an account) to access the application page.
2. Submit your application - Complete the requested information and upload the required supporting document as indicated by the asterisks. Click the submit for review.
3. Breathe Easier - A grant specialist will review your application and contact you if more information is required.
What if I don’t have access to the intranet/internet, how do I complete an application?
In this instance, you can call the E4E Relief team at 844-234-1419 to request assistance with the application over the phone.
What Happens Next?
Once your application is received you will receive an email notification confirming your application has been submitted. Please check your spam/junk folder if you do not see the confirmation email. If additional information is necessary to move forward you will receive an email outlining what documentation the E4E team needs. Upon receipt of all supporting documentation a grant specialist will review and make a decision regarding your request. If approved, a grant distribution will be made based on your payment preference selected in the application. You can check back daily online to see the progress of your application as it moves through the review process.